Refunds

The free trial

Epic starts with a 7-day free trial for new members. Nothing is charged during it, and if you cancel before it ends you are not charged at all. There is nothing to refund because nothing has been taken. Rare and Legendary have no trial and are billed from the first day.

There is one free trial per person. If you have had a trial before, or have subscribed before, Epic is billed from the first day instead; the pricing page says so before you pay. We count a trial against your login and against the Raid accounts linked to it, so a new email address does not bring a new trial.

Fourteen days to change your mind

If you are charged and decide within 14 days that Grimoire is not for you, email us and we will refund it in full. You do not have to give a reason and we will not try to talk you out of it.

This is on top of your legal rights. Under the Consumer Contracts Regulations you have a 14-day right to cancel a digital service; because access starts immediately, that right can strictly be reduced, but we do not take advantage of that.

Cancelling

Cancel at any time and you keep your membership until the end of the period you have already paid for — cancelling on day two of a month does not cut you off on day two. Nothing further is taken after that.

After fourteen days

We do not normally refund part-used periods beyond the first 14 days, because you can cancel whenever you like and keep the rest of what you paid for. But if something has genuinely gone wrong — the site was unusable, you were charged twice, or you were billed after cancelling — email us and we will sort it out. We would rather refund you than argue.

How to ask

Email info@raidgrimoire.com from the address you signed up with, or tell us what it is if you cannot. We aim to reply within two working days.

Refunds are issued through Paddle, who took the payment, and go back to the card or account you paid with. Paddle usually completes them within a few working days, though your bank can take a little longer to show it.

Founder memberships

• A founder membership (Founder Epic or Founder Legendary) is one payment, VAT included. There is no recurring charge: it is not a subscription and it never renews.
• It gives you that tier's allowances for as long as Grimoire operates. That is a promise about Grimoire, not about the game: Grimoire depends on being able to keep working with Raid: Shadow Legends, which Plarium control. If Plarium change the game so that Grimoire can no longer work with it, or Grimoire stops running, founder memberships end with it.
• If that happens within 12 months of your founder payment, we refund one twelfth of what you paid for each full month left in those 12 months. For example, closing 3 months after a £99 payment refunds 9 × £8.25 = £74.25. After 12 months nothing is refunded: by then a founder membership has cost less than a year of the same tier paid monthly.
• If you also have a monthly or yearly membership, buying a founder membership does not cancel it. It keeps billing until you cancel it. While both run, you have whichever tier is higher.
• Going from Founder Epic to Founder Legendary is a separate one-time payment of the difference between the two founder prices. If that payment is refunded, you go back to Founder Epic.
• There is a limited number of founder memberships. When they are gone, they will never be sold again.
• You can have a full refund within 14 days of paying, no questions asked. A refund, or a chargeback through your bank, ends the founder membership. If you had moved up from Founder Epic and the Founder Legendary payment is refunded, you go back to Founder Epic.
• A founder membership belongs to your login. It cannot be transferred, resold or exchanged for money or credit.

Referrals

When a friend you invite joins a paid membership and is still a member 14 days after their first payment, you get 14 days one tier up — Free to Rare, Rare to Epic, Epic to Legendary. Up to 60 days can be banked. Your bill does not change.

• A friend counts only once their first payment is past the 14-day refund window, so a boost is only ever given after that window has closed. A payment refunded or charged back before then does not count.
• Only a brand new login made through your link counts. Referring yourself does not, and nor does a login that shares a Raid account with yours.
• A boost is extra time on a higher tier and nothing else. It has no cash value, cannot be exchanged for money, credit or a refund, and does not change what you are charged.
• Your friend pays the normal price and gets nothing extra for using your link.
• Referrals that abuse the scheme, such as made-up or duplicate accounts, are void and earn nothing.

If we stop

If Grimoire shuts down or a paid feature is withdrawn, we refund the unused part of what you have paid for a monthly or yearly membership. For a founder membership, the unused part is worked out over its first 12 months: one twelfth of the price for each full month left of those 12, and nothing after them (see Founder memberships above). You should not be out of pocket for a decision of ours.

What is free stays free, and pricing sets out what each plan includes.